The white and blue of BetReels casino is a simplistic yet attractive colour palette, one that subconsciously promotes tranquility. But we’re not simply interested in the colour of this website, but we also want to know how it fares in regards to other online sites. Seeing as how this is a Nektan owned brand, we can anticipate a similar array of activities and software that we’ve seen from the company before. However, in that sameness we experience an easy to adapt to interface, ideal for both experienced and novice customers.
When it comes to this UK Gambling Commission and The Government of Gibraltar licensed casino, the information regarding these two authorities are easy to find. However, when you scratch the surface and look deeper, most of the time you’re presented with fluff bits of jargon. To really understand this label, and what it’s about, you need to research further afield. In doing so, you discover that it was first launched in 2016, and that it’s a well respected online gaming platform.
But, this is true of all Nektan casinos, so what else can be discover about BetReels? Well, it’s primarily aimed at UK players, though users from Australia, New Zealand, and Norway (to name but a few) will be able to play also. However, there are some territories prohibited alongside these, chiefly that of the United States; there’s likely more, but none are mentioned. As for the rest of the site, those elements can be better uncovered when playing with the brand as a member.
To begin getting as much as you can out of the BetReels casino, you’re best bet would be to become a member, not only for the welcome package but for the VIP as well. The welcome package comes in two halves, one that requires no deposit, and the other that requires three. The former has the most appeal, save for its 100x wagering requirement, which seems steep for a free £5 upon registering. However, the 30x wagering requirement of the three deposit bonuses elsewhere seems more than fair.
If you wish to trigger that particular bonus, you’ll need to deposit £10 each allocation, which will then translate into bonus funds worth 200%, 100%, and then 50%. What is more, you’ll be given 50 free games upon your first despoit, which can be played on one game only: Starburst. Should you be a fan of Nektan, you’ll likely recognise this offer from virtually all of their other casinos, like Fortune Frenzy and Touch Lucky.
This ‘twinning’ continues when we move onto the special membership, known to those gaming with BetReels as Privileged. The idea is that you receive an invite, then are able to enjoy the luxuries that few standard members ever get to savour, such as free spins and cashback. This might sound amazing, but to receive an invite you have to work very hard, and so the membership isn’t as easy to crack as it may sound.
Once you’ve entered the casino from the homepage, you’ll be presented with a games lobby that lists all the titles available. You can choose to browse these activities via their individual categories, aka New Games, or altogether in one chunk; we, personally, prefer doing it section by section. Nevertheless, if all else fails you can always search for the game you’re looking for. Please do remember that this site predominantly focuses on slot machines rather than anything else, with the Live Casino capabilities narrowed down to a handful of titles.
To be in with a chance to play for free, you’ll need to select the game you want, to see if the ‘demo’ widget appears; if it does, you can proceed without spending a penny. However, if this option doesn’t occur, then you know that you’ll need to be a member or sign in to carry on. This is all basic knowledge to seasoned Nektan users, but for those new to the scene, the navigation can feel a little overwhelming, even despite how streamlined Nektan have been.
Unlike some online casinos that deliver a specific page in which you can gain access to all banking information, BetReels forces you to browse the FAQs and/or the Terms. It’s a long winded way of doing it, and one we wouldn’t recommend, but it still serves in getting you to the right information.
As for that information, customers will find that there’s a range of ewallets and credit cards, ranging from Skrill to Visa to Paysafecard, all of which are accessible to GBP, EUR, AUD, SEK, and so on. Although this accessibility is great, these transaction do come with limitations, with the monthly withdrawal cap ending at £5,000. Furthermore, you’ll need to have at least £20 in your account to request a withdrawal in the first place, a process that can take several working days to complete.
In regards to customer support, we can’t fault BetReels in their options, showcasing the likes of live chat, email and telephone details. However, when it came to getting help after 9pm, we found that the live chat was offline, demonstrating that either all operators were busy, or that the service hours are limited. Sadly, as there’s no hours of operation displayed at this time, we can’t confirm or deny when the team can help you.
Fortunately, that’s where the email comes in, as you can fire off one of those at any time during the day, and should receive a response within the 24 hour period. Some may deem this too long a time to wait, but we find it more than reasonable for an online casino, especially one from Nektan.
So, what makes BetReels stand out from the rest? Actually, not much at all, as it follows Nektan’s traditional approach to online gaming; everything is uniformed. Nonetheless, though this means the brand lacks individuality, it also means that any Nektan player can come in and get to grips with the system. It’s easy and stress free. If we had to give a rating out of five, we’d settle on a four star result, simply due to all the odd issues mentioned throughout this review, such as the lack of customer service hours.