Sophistication is what awaits any customer who enters the Sapphire Rooms of Nektan, an online casino drenched in a delightful blue hue. Shining like a bright gemstone, it lures all elegant gamers in, promising a mixed array of services, including games and bonuses. However, seeing as how Nektan is a big company, one that has many casinos to its name, we’re curious to see how this crown jewel fares in comparison. So far, it would seem that Sapphire Rooms is at least on par with all other Nektan casinos.
Surprisingly, even in spite of the generic design, we have a snippet of information gifted to us visitors. This isn’t found within the About Us section, but at the bottom of the homepage, detailing how this is a casino designed for desktop and mobile users. Furthermore, that it’s primarily UK based. As for the additional nuggets of other information, they come from different sections of the site and/or internet.
When we look online, we discover that Sapphire Rooms was released by Nektan in 2014, making this one of their more seasoned domains. What is more, that this site is governed by The Government of Gibraltar and the UK Gambling Commission, with both their license details mentioned at the bottom of the website also. Even though there’s two licenses, it’s said that only UK players can interact with the label, which makes this one of Nektan’s more niche casinos. As for restricted countries, that pretty much applies to every other country across the world, though the US is the only one mentioned in the Terms and Conditions.
Even though some of the visuals on this website look different to other Nektan casinos, Sapphire Rooms essentially delivers the same promotions, give or take the odd one. For example, there’s no £5 free when signing up, however there is up to £500 in deposit bonuses. All players need to do is make a deposit of £10 to get 200% match, then another £10 for a 100% bonus, followed by a lowly 50% on your final £10. Also, there’s no bonus spins provided, though the extra money gained can only be played on selected slot machines. All of this comes with a 30x wagering requirement.
From there on in, once we’ve settled in as Sapphire Rooms gamers, we can enjoy Happy Hour Tuesday and Bonus Spins Thursday, two promotions that feature on all Nektan sites. But, it’s the VIP Circle that attracts us the most, seeing as how it differs slightly from other VIP membership given via sister sites from Nektan, This time round you have levels to work through, starting from VIP and working up to Elite. Each of these ranks comes with perks, more exclusive than the last ones detailed, making this the ultimate means of exerting your status online. However, how you unlock this isn’t mentioned anywhere upon the page, and so we have to assume that it’s via invite only.
As we look at the games, we can see that Nektan have provided some of their own titles alongside other labels, such as NetEnt and NYX. Usually these same brands pop up across every Nektan casino, but some appear more than others, with NetEnt being a particular favourite of theirs. If nothing else, it creates an environment that anyone can easily adapt to once they’ve signed up, not that you have to register in order to play with them.
That’s right, Sapphire Rooms allows play for fun versions of the titles to be accessed, simply by selecting the appropriate thumbnail. Not all the activities permit this, like the Live Casino, but enough do so to demonstrate how accessible and fun this Nektan owned casino is. This is one of our most favourite aspects of the company: that they know that people like to try before they buy, and so that option is given. Many labels outside of the Nektan company don’t often do this, meaning you have to become a member, rather begrudgingly.
To play the titles, select and then simply wait for them to load up. If you’re playing for fun, you can switch over to real money either by signing in, or by registering and becoming a member. The latter doesn’t take too long to do, making for a speedy process.
As this is said to be a UK only casino, Sapphire Rooms banking is simple when it comes to accepted currencies, with only GBP allowed. However, what isn’t simple is the array of payment methods listed, which include Visa, Maestro, Skrill, Neteller, and a few others. Each of these boast their own perks, with Neteller said to be the most convenient of the moneybookers.
But what about limitations? Well, all deposits have to be £10 or over, with the withdrawals coming in at a min of £20 per day and a max of £2,000. As for monthly limits, that comes in at a low £5,000, which some high rollers may find too restrictive. What is more, it’s worth mentioning that the withdrawal period can take up to three working days, with Nektan able to apply admin fees if they so wish. To read up about those potential extras, you should browse the Terms and Conditions, or contact support at the very least.
Before we conclude on this Nektan owned casino, we need to take a look at the Support page and what it offers. Customer service is the backbone of any website, so we need to make sure that our bases are covered should we require help.
Sapphire Rooms appears to do just that, though we’d argue that their live chat is the most accessible of all, appearing on every page you visit. Thereafter, you then have email and a telephone number, as well as postal address should you wish to write. This is what Nektan offers customers every time, with only the hours of service changing, however we can’t comment on those hours here as they’re not listed. When we tried to access the live chat at gone 10pm, we found that nobody was on hand to help.
Overall, Sapphire Rooms is a solid experience, but not one that makes a name for itself above all other Nektan owned sites. It quietly plods along, using its luxurious design to create excitement among users, seeing as how everything else is the same old story from Nektan. More than anything, we’d like to see a tightening up of the customer service page, as well as a larger supply of titles for users to engage with.